Blog Archives

Tip of the Week: Configuring IE for QP

Is your library using Internet Explorer to access QuestionPoint? If so, here are some recommended settings (for IE 11) to ensure that chat works well. Set up the browser history to be automatically cleared. Under Tools > Internet Options, on

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Tip of the Week: You’ve ended a chat, but…

Have you ever ended a chat session with another library’s patron, and then realized you selected the wrong Resolution Code or forgot to add a note for the librarian? Never fear! While you can’t change the Resolution Code of a

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Tip of the Week: Avoid jumping into sessions

You may have noticed the “All” tab in chat. On this tab you can monitor – and join – live sessions happening with your library’s patrons. HOWEVER…with great power, comes great responsibility. The QuestionPoint 24/7 Reference Cooperative recommends that we

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Tip of the Week: Legal questions

From time to time, Answerland receives legal questions from patrons. Luckily, we have law library partners that not only provide stellar legal reference, but also enjoy answering these types of questions! So if your library gets a legal reference question,

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Tip of the Week: Scripts

If you use a particular phrase or website often in chat or messages, you may want to create a script. In QuestionPoint, you can create scripts both for yourself and for your institution (QP admins have this ability). QuestionPoint has

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Tip of the Week: Referring a Question

At times you will want to refer a question to another library or librarian. There are several options for referring questions in QuestionPoint: Shared Followup: Refer the question to the Shared Followup list. Email Partner: Email the question to someone

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Tip of the Week: Crisis Calls

Although they happen rarely, we occasionally receive crisis calls on Answerland. These may be suicide calls or calls that indicate some sort of abuse or threat to personal safety involved. If you aren’t sure if there is a crisis or

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Tip of the Week: Question lists & statuses

Navigating the Ask module can be a bit tricky. Here are answers to some frequently asked questions. Q: Why do some questions appear in more than one list? For example, I have a question that shows up in both New

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Tip of the Week: IM and Transfer

It’s been about a month and a half since Answerland went live with QuestionPoint, but you may not have yet had a chance to use the IM and Transfer features.  Here is a quick guide from QuestionPoint with the basics.

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Tip of the Week: Statistics

Running reports in QuestionPoint can be a little complicated. Here is a quick guide for getting the most requested Answerland statistics. If you have suggestions or reports you’d like to have added to the guide, please contact the Answerland coordinator.

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