Tip of the Week

Tip of the Week: Handling pranks

Answerland is back, and so are the pranksters. Here are guidelines for dealing with them:

  • If it is unclear as to the patron’s motives, conduct a reference interview. If it is still unclear, try sending the patron an informative website.
  • If the patron exhibits inappropriate language or behavior, use the “Obscene warning” script to provide a warning.
  • If the behavior continues, use the “Obscene disconnect” script and end the session. Upon ending the session, add the descriptive code Prank.

Take a look at Rude Patrons and Rude-Behavior Scripts on the QuestionPoint wiki for useful other tips and strategies.

And as always, feel free to report any issues directly to the Answerland Coordinator.