Tip of the Week: Handling pranks

Answerland is back, and so are the pranksters. Here are guidelines for dealing with them:

  • If it is unclear as to the patron’s motives, conduct a reference interview. If it is still unclear, try sending the patron an informative website.
  • If the patron exhibits inappropriate language or behavior, use the “Obscene warning” script to provide a warning.
  • If the behavior continues, use the “Obscene disconnect” script and end the session. Upon ending the session, add the descriptive code Prank.

Take a look at Rude Patrons and Rude-Behavior Scripts on the QuestionPoint wiki for useful other tips and strategies.

And as always, feel free to report any issues directly to the Answerland Coordinator.

Posted in Tip of the Week