Tip of the Week: Spanish chat queue

QuestionPoint’s 24/7 Reference Cooperative has a Spanish chat queue, staffed by bilingual librarians from participating libraries.

These Spanish-speaking librarians are not on chat at all times, but when they are, you can transfer active sessions to them. To do so:

  1. Click Transfer
  2. Click Queues, to see if the Spanish queue appears*
  3. Click Spanish queue, and the session will be transferred

Here are these directions with screenshots.

*If the Spanish queue does not appear when you click Queues, then there are no bilingual librarians monitoring the Spanish queue at that time.

The Cooperative is always looking for bilingual librarians to help staff the Spanish queue. If any of you speak Spanish and are willing to monitor the queue, please let the Answerland Coordinator know!

Posted in Tip of the Week