Tip of the Week: Quality Control

If you have noticed an issue with the way a chatting librarian dealt with one of your patrons, you are welcome to notify the QP Quality Team. They will discuss the issue with the supervisor of the librarian in question.

There are two ways to do this:

  • From Ask > Review Transcripts, click on the button “Send To Quality Control” when viewing the transcript;
  • Or, from your Question List, open the full view of the session. Using the “Refer To” box at the top of the transcript, select Subject Matter Expert from the drop-down list, then click the arrow key to the right.  A list of Subject Matter Experts will appear; select Quality.

Be sure to enter a brief note about why it’s an issue, along with your name and email address.

Posted in Tip of the Week