If you use a particular phrase or website often in chat or messages, you may want to create a script.
In QuestionPoint, you can create scripts both for yourself and for your institution (QP admins have this ability). QuestionPoint has a scripts clearinghouse to get ideas.
Scripts can be used both during chat and in email/text/followup responses. When helping another library’s patron in chat, be sure to use that library’s scripts, not your own.
I have imported statewide scripts from our old system. You can view them at Ask > Settings > Shared Scripts. If have any suggestions or comments, please let the Answerland Coordinator know!