Recordings and handouts from the online QuestionPoint training sessions are now available. Please note that you need to register to play the recordings.
E-mail Reference in QuestionPoint
This session provides an overview of the QuestionPoint service and instruction on conducting E-mail reference in QuestionPoint.
Play recording (1 hour, 17 minutes)
Use Chat in QuestionPoint
This session provides instruction on the QuestionPoint Chat process and features, as well as conducting Chat sessions with patrons.
Play recording (1 hour, 57 minutes)
Chat Follow-up and Manage Questions
This session provides instruction on the Chat follow-up workflows, referrals of questions and/or transcripts, as well manage questions and transcripts in the QuestionPoint environment.
Play recording (1 hour, 35 minutes)
Additional Features in QuestionPoint
This session provides instruction on additional features QuestionPoint, including:
• Create and use text scripts and URL scripts
• Using instant message (IM) with another Chat librarian
• Transferring an existing Chat session to another librarian
Play recording (48 minutes)