Recordings from the online QuestionPoint training sessions held June 2017 are now available. Please note that you need to register to play the recordings.
Ask Module
This session includes:
- How questions are duplicated in the system
- Changing patron email addresses
- Question lists and statuses
Play recording (1 hour, 7 min)
Chat Module
This session includes:
- Referrals – what Coop services are available
- Current tips for configuring browsers
- Scripts: explanation of what you see in Chat and how to organize these in a findable way
- Doing IM/Transfer
- Knowing what Resolution Codes to use
Play recording (1 hour, 22 minutes)
Reports Module
This session includes:
- Overview of Reports and Review Transcripts
- Offline reports
Play recording (1 hour, 10 minutes)
Knowledge Base Module
This session includes:
- Introduction to QuestionPoint Knowledge Bases
- Implementing a Local knowledge base
- Searching the knowledge base
- How to add, edit, and update knowledge base question/answer pairs
- Knowledge base privileges
Play recording (45 minutes)
Answerland 