QuestionPoint Online Training Recordings – June 2017

Recordings from the online QuestionPoint training sessions held June 2017 are now available. Please note that you need to register to play the recordings.

Ask Module

This session includes:

  • How questions are duplicated in the system
  • Changing patron email addresses
  • Question lists and statuses

Play recording (1 hour, 7 min)

Chat Module

This session includes:

  • Referrals – what Coop services are available
  • Current tips for configuring browsers
  • Scripts: explanation of what you see in Chat and how to organize these in a findable way
  • Doing IM/Transfer
  • Knowing what Resolution Codes to use

Play recording (1 hour, 22 minutes)

Reports Module

This session includes:

  • Overview of Reports and Review Transcripts
  • Offline reports

Play recording (1 hour, 10 minutes)

Knowledge Base Module

This session includes:

  • Introduction to QuestionPoint Knowledge Bases
  • Implementing a Local knowledge base
  • Searching the knowledge base
  • How to add, edit, and update knowledge base question/answer pairs
  • Knowledge base privileges

Play recording (45 minutes)