Oregon Reference Summit 2018 – Lightning Talk 6

You’ve Come to the Right Place! Assisting other libraries’ patrons, presented by Joanna Milner @ Multnomah County Library

Virtual reference means helping people from all over Oregon, and sometimes the world! This lightning talk will provide quick tips for providing useful service to patrons from libraries other than your own.

Joanna Milner has been digging up information and good reads for Multnomah County Library patrons for nearly 20 years and is a member of the Answerland Quality Team. She has presented workshops on library staff training to Oregon Library Association, Washington Library Association, and Oregon Association of School Libraries.