Service Philosophy

Answerland Service Philosophy

  1. Oregon citizens, students and workers are my patrons.
  2. It is always better to conduct a reference interview.
  3. I serve patrons with high quality resources.
  4. If I don’t have the answer, another librarian will.
  5. I respond to the patron as soon as I can.
  6. The words I write connote a friendly and helpful tone.

See the Answerland Quality Rubrics and Virtual Reference Best Practices presentation for more quality guidelines.