Monthly Archives: May 2017

Tip of the Week: Helping Ask Here PA patrons

Pennsylvania has a statewide live chat reference service called Ask Here PA. Similar to Answerland, Pennsylvanians can enter via a partner library site or via the statewide portal (www.askherepa.org). They also have both public and academic accounts in QuestionPoint –

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Tip of the Week: IM and Transfer Best Practices

A reminder from the QuestionPoint Cooperative Coordinator: “Always ask for (and receive!) confirmation via IM before transferring to an individual librarian. Otherwise, it is a ‘blind transfer’ and the librarian might not really be present (leaving the patron hanging with

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Tip of the Week: Summer schedules

I don’t know about you, but today’s warm weather has me thinking of summer. LIAISONS: If your library is going to be closed for upcoming holidays (Memorial Day, Independence Day, Labor Day) and/or summer break, please remember to give notification.

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